30 Days Return & Exchange Policy
We want you to feel comfortable and confident when shopping at houtoy, that’s why we offer a 30 days return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.
Begin your returns process by simply contact the: firstname.lastname@example.org
What’s the return policy?
- Items returned without authorization will not be accepted.
- We cannot accept returns on sale items or gift cards.
- The time frame for return & exchange must not exceed 30 days from when the original order was received.
- Returns must include the original packing slip (or a print of the email confirmation).
- Circle the items being returned and note that you are requesting a refund.
- We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- When returning or exchanging items, customers must use a shipping method that has to track them.
- Returns or exchanges with no tracking will not be processed.
- Any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund
Exceptions / non-returnable items
Except for obvious quality issues, certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and consummable items (such as scratcher boards, filters). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
How to send a reutun request?
Using the email account you provided when purchasing the product, send your request to email@example.com with the following information, We will get back to you with instructions on how to return the product. Please note that items sent back to us without first requesting a return will not be accepted.
- Your name
- Order number
- Reasons for return
- Issues with the product (with pictures if applicable)
Who charges for the return shipping fee?
- If you choose the wrong phone model size or you don’t like the style and want to return or change it after receiving the products, the customer is responsible for the return and re-delivery cost.
- If you receive the wrong style/colors/model/defective/damaged product, houtoy will bear all shipping costs, and will be re-sent to you in the correct case or after receiving the return money.